Terms & Conditions
Last updated: October 6, 2026
These terms apply to rides booked with Luxuri Transportation, a chauffeured car service operated by Elite Black Rides LLC (“Luxuri Transportation,” “we,” “us”). By booking a ride, you agree to these terms. Our Privacy Policy explains how we handle your information.
Reservations
The price shown is calculated from the route, date, time and vehicle you choose, and includes the fuel surcharge, the chauffeur gratuity and any airport fee. Waiting time is included, within the limits below. Tolls and parking are not included; they are added to the final charge after the ride. Extra stops, extra time or route changes requested during the ride may change the final price.
Payment
Card details are entered in the secure form of our payment processor, Stripe; we never see or store your full card number. Your card is saved when you book and charged after the ride. A credit card fee is added to credit card payments and shown before you book; debit and prepaid cards don’t pay it. The chauffeur gratuity is added automatically and shown at checkout.
Changes & cancellations
You can change a reservation without charge up to 24 hours before pickup. If you cancel, the charge depends on how far ahead you cancel:
- 24 hours or more before pickup: no charge, or a full refund if you have already paid.
- Between 6 and 24 hours before pickup: 50% of the fare.
- Less than 6 hours before pickup: the full fare.
To change or cancel, call us at (904) 888-6500 or e-mail eliteblackrides@gmail.com.
Airport pickups
Your chauffeur meets you inside at baggage claim holding a sign with your name. Please enter your flight number when you book so the pickup can be timed with your arrival. The first 30 minutes after your flight lands are included. After that, waiting time is charged in 30-minute increments.
No-shows
If you can’t find your chauffeur, call us at (904) 888-6500 before leaving the pickup location. If you don’t show up for your pickup and haven’t cancelled, the full fare is charged, the same as a cancellation less than 6 hours before pickup.
Conduct & damages
Smoking is not permitted in any vehicle.
Text messages (SMS terms)
Luxuri Transportation texts are sent by Elite Black Rides LLC, operating as Luxuri Transportation. When you book, you can tick an optional box to get texts at the mobile number you entered, sent using automated technology:
- Ride texts: booking confirmations, changes and cancellations, your chauffeur’s name, phone number and car, pickup updates and receipts. How many depends on your bookings.
- Event offers and promotions: Thanksgiving, holiday and special-event rides, peak-date availability and member offers, up to 4 texts a month.
Ticking the box is optional and is not a condition of booking or of any purchase. Without it you can still book, and we still e-mail your confirmation. If you book for someone else, only ride texts go to their mobile; offers go only to people who tick the box for themselves.
Message frequency varies. Message and data rates may apply.
To stop all texts, reply STOP to any message. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT work too, and so does any reply asking us to stop. We will send one message confirming you are unsubscribed. Reply HELP for help. Reply START to get ride texts again.
Customer support: call (904) 888-6500 or e-mail eliteblackrides@gmail.com.
Carriers are not liable for delayed or undelivered messages.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy.
Contact us
Luxuri Transportation (Elite Black Rides LLC)
Phone: (904) 888-6500
E-mail: eliteblackrides@gmail.com